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FRONT OFFICE IN TOURISM AND HOSPITALITY- STAGE AUSTRALIE REF AU10

Helpstage in CAIRNS

Australia
You will work for an accommodation provider in Cairns.

As a small business you will be involved in all aspects of running a small business, focusing on front office, customer service and housekeeping.

You will be on our front reception desk and will need to enjoy helping people find the perfect home to suit their needs. This will take time, patience and a lot of smiles and laughter.

You will have a chance to bring your own ideas to the table about how we can build our customer loyalty base and use social media to build our brand.

You will also need to work with our partners such as tour companies and agencies and local businesses so needs to be confident representing us.

Profile student;

We are looking for a very fun, outgoing intern.
You must understand English well, face to face and on the phone as well as excellent written skills.
You must be able to drive our manual vehicle (we can teach you to drive on the left side of the road!)
You need to be passionate about people, meeting new people and not be afraid to go up and start talking to random strangers!.
Our guests are generally 20-35 years old from all around the world and we need an intern who can go out and find out what our guests wants and needs are, and be excited about helping us meet them.
You need to have strong interest in tourism, hospitality, customer service.

Field of study:
What studies with be ideal for the position?

• Tourism
• Hospitality
• Marketing
• Events
• Administration

Language:

Excellent English
Any other secondary language advantageous

Daily tasks;
Daily Tasks would be varied but could include:

Meeting guests, selling rooms, ,taking them to their rooms
Checking in guests, explaining all about their new property and providing advice and support about things to do and see in Cairns.
• Welcome walking tours of Cairns
• House inspections
• Administration, filing
• Assisting in Front Office, Marketing and Housekeeping Departments on various projects and tasks to ensure the smooth running of the business.

We are looking for;
A driver
• Enthusiasm - somebody who loves to get out there and squeeze every moment out of life!
• A people person – you love and want to hug everyone you meet
• A runner – someone who will go the extra mile for our guests.
• An organiser – you need to get us and our guests organised for fun.
• Detailed – we want fun and games but the serious business is making our brand associated with fun, quality and dedicated.
• Committed – we follow procedures, systems and processes so the intern needs to follow these and contribute to their improvement.
• Easy going – we are a bit loud, a bit crazy and mostly related so you need a good sense of humour.
• No royalty – In a small business we all roll up our sleeves and do whatever we need to do get the job done.

Number of employees:
6 including casual staff – we are a small close knit team and you will become part of our Australian family.

Location:
Glorious tropical paradise Cairns – the gateway to the Great Barrier Reef and spectacular World Heritage Rainforest in North Queensland (Australia).
It’s warm, sunny and warm again.
Think palm trees, flip flops and swimmers.

Compensation:
• We would be happy to offer our intern free accommodation in one of our houses. This includes all bills, free wifi, cleaning service, linen, crockery, cutlery and access to a full kitchen.
We will also provide you with a bicycle as Cairns is flat and easy to get about.
• We are open from Monday to Friday only and the intern would have weekends and nights free to relax or pick up part-time work.
• We would be happy to provide a written reference at the end of the internship for your future career prospects.

Internship duration:
We are looking for an immediate start.
Ideally we would prefer an intern for a minimum of 3 months, preferably 6 months (or longer).

If you are interested, please send us a resume to: contact@helpstage.com


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